At Opendoor, there’s a healthy default towards transparency. While we are a Slack-heavy company, we still use email a good amount --especially for communicating with external parties. However, email and transparency aren’t something that go hand-in-hand, unless you’re Stripe I II.
Luckily, BCC can be used to build openness and keeping relevant internal parties in the loop when emailing external parties. I never really used to BCC or get BCC’d until I worked here but now it's become indispensable. That being said, getting BCC’d or BCC’ing somebody has also become one of my biggest fears.
Every once in a while my fear comes true...Case below: I BCC'd "C" but they ended up replying-all!
Email clients should build BCC Protection that would reduce the chances of ending up in one of the above scenarios in two steps:
We’ve already gotten used to this when the word attachment is mentioned but there’s no attachments on the email…this would be a nice addition to that.
Note: I would usually send this note to my good friends at Polymail but I’m actively attempting to give them a break from my ramblings
The first companies that come to mind as one thinks about users as the gateway into an organization are Dropbox and Slack. While their individual mechanics are different, they’re very good at getting users to join orgs that then pay. In addition to building a 10x better product, they have the strong brand & community that it takes to be installed on day one of a new org; something which is incredibly difficult to nail down and continues to be a holy grail of the fabled land & expand distribution strategy.
A few weeks ago, I saw an interesting billboard by Wells Fargo near one of the first few exit ramps of the freeway after crossing into San Francisco via the Bay Bridge. The billboard illustrated Wells Fargo's latest consumer experience/offering - Card Free ATM Access. I was excited because this was one of those product ideas everybody, including me, has probably wondered, "Why it isn't this a reality yet?"